Email Kong named a Loop Platinum Partner

The London retention agency helps subscription brands keep the customers they were losing at the cancel button, with save rates up to 14 times higher.

LONDON, UNITED KINGDOM, November 10, 2026 /EINPresswire.com/ -- Email Kong, a London retention agency for DTC brands, has been named a Loop Platinum Partner by Loop Subscriptions, the Shopify subscription app. Platinum is one of the top tiers in Loop's Agency Partner Program, held by 6 agencies today. Platinum Partners work closely with Loop's team through a dedicated channel and get early access to some of Loop's newest features.

Email Kong is also a Klaviyo Master Platinum Partner, in the top 2.5% of Klaviyo partners worldwide, so subscription brands get one team for both their Loop setup and the email and SMS around it.

Most of the agency's subscription results come from one screen: the cancel page. Most brands leave it on its default settings, even though it's the last chance to keep a subscriber. Email Kong rebuilds it around the real reasons people leave, so someone with too much product is offered a skip instead of a discount. Across the brands it runs on Loop, that has raised the share of subscribers saved at the cancel page by up to 14 times.

When someone does cancel, Email Kong keeps the conversation going. Over the following weeks they get win-back emails written around why they left and what they used to order, and each one has a button that restarts their subscription in a single click. They come back on the same plan, so it takes seconds.

Email Kong also sets up failed payment recovery inside Loop. Every declined payment is sorted by why it failed, whether that's a temporary bank decline, an expired card, a wallet payment or a card that's been cancelled, and each type gets its own retry timeline. A soft decline is retried every day for a couple of weeks, with a small discount added if it keeps failing. A hard decline, where only a new card will fix it, skips the pointless retries and asks the customer to update their details straight away. Subscribers only hear from the brand when there's something for them to do.

"Most subscription brands spend a fortune getting the first order and then leave the cancel page on its default settings. That page is where you keep or lose the customer. When it answers the real reason someone is leaving, a lot of them stay. Platinum tells brands on Loop that we know the app inside out, and the numbers show what that's worth," said Bogdan Mihalache, Founder & CEO of Email Kong.

"Retention works best when the subscription experience and the messaging around it are built together. Email Kong brings deep Klaviyo and lifecycle expertise to brands on Loop, from onboarding and refill reminders to cancel flows and payment recovery. We're proud to welcome them as a Loop Platinum Partner and to keep helping Shopify brands turn first orders into long-term customers," said Sakshi Jain, Chief Growth Officer at Loop Subscriptions.

More on Email Kong's Loop work: https://emailkong.com/guides/loop-subscriptions-agency
Client results: https://emailkong.com/case-studies

About Email Kong
Email Kong is a London-based, AI-first retention agency for DTC brands. It is a Klaviyo Master Platinum Partner, in the top 2.5% of Klaviyo partners worldwide, and a Loop Platinum Partner. In 5 years it has run Klaviyo email and SMS for 140+ DTC brands, with $59M+ revenue attributed to Klaviyo and 500+ Klaviyo audits delivered. It is rated 4.5 on Trustpilot. Founder & CEO Bogdan Mihalache is one of 35 members of the Klaviyo Partner Advisory Council. emailkong.com

Bogdan Mihalache
Email Kong
bogdan@emailkong.com
+44 7565365013
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